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Watsons Water FAQ

On website, you can click the member icon on the top right corner from website.

Click “Join Now” and enter your personal information to create a new account.  

You would receive a confirmation email after registration. Please activate your account via URL by clicking on an activation link in the email.

It depends on your need.


For retail customer: Suitable for the retail store and register by business
For commercial customer: Register by business and business address
For household customer: Register by personal and residential address

 

If you have forgotten your password, you may retrieve it by ‘Forget Password?’ in login page. Enter your username, which is the email address you registered and then click the "SUBMIT" button. An email will be sent to your registered email address in order to reset you password.

No, you must register before placing any orders. However, you can still browse products and check out the promotions and offers without registration before checkout.

A few simple steps to shop on Watsons Water online:

1) Login Watsons Water website or Join member

2) Search your favorite products

3) Choose quantity and click “Add to cart” to add the item to your shopping basket

4) Click “Cart” on the top right corner when you finish shopping.

5) Enter your delivery details and select payment method

6) Confirm the order and the delivery details, then the transaction is completed

Minimum Order Quantity:

1) 2 bottles of Watsons Water Regular 18L or Junior 12L; or

2) 2 cases of Watsons Water 4.5L; or

3) 1 bottle of Watsons Water Regular 18L, Junior 12L or 1 case of 4.5L and 1 case of consumer pack

 

Order quantity of the same product item of each online order is 9 bottles / cartons / units at maximum.

 

Reminder:For empty bottle collection, quantity to return should be the same as order quantity.

You may use promotion codes (if any) at the cart.

You may purchase the e-Coupon first and use in next transaction.

If you have water e-Coupon, you may login membership system and select “e- Coupon “or use your water e-Coupon on the checkout page to redeem it.

Once you have added items to your Cart and log in to the membership system, you may Checkout at any time by selecting the cart at the top right corner of the website.

After payment is successfully processed, you should receive an order confirmation email. If not, please call us at 2660-6688 or send e-mail to  www.service@asw.com.hk

For credit card purchases, Visa and MasterCard are accepted in both monthly payment and one-off payment.

Normally, products will be delivered in seven days when your order is accepted, payment is confirmed and you received an order confirmation email. However, delivery service in Sunday and Public Holiday will be suspended and postponed to the next working day. Delivery time may be affected by seasonal holidays and weather. (i.e. Christmas, Chinese New Year, and Easter).Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.

Once online order is submitted, all items cannot be changed.

Change Delivery: For change of delivery date of scheduled order, please call our Customer Service hotline 2660-6688 for arrangement before the order cut-off time.

In case of the number of empty bottle(s) to return is / are more than order quantity, or any change in content of scheduled order, please place another new order at our 24-HourTeletone Hotline 2660-7373 before cut-off time. We will supersede any previous orders of the same delivery date with your latest order.

Order Cut-off Time: 5p.m. on working days

Once online order is submitted, order cannot be cancelled.