Product Catalog  Distillation Process  Customer Services
   
 



Watsons Water committed to offer the best customers services to our customers for over a century. All our customer service representatives undergo the specialized training, serving our customers in professional manner.
For any enquiries regarding our Watsons Water, dispenser, delivery arrangement and any questions, you are welcome to contact us.



4 conviencent ordering methods:
Professional customer service
representative are delighted to provide
personalized service
Operation Hour:
Every Monday to Saturday 8am ~7pm
(Except Sunday and labor holidays)

24-hour automated ordering service. We accept order of next delivery schedule on or before 5:30pm on each working day.

Customer Service Hotline User Guide & Teletone instruction menu.

Simply place order via fax at 2661 6313 and our customer service officers will call back to confirm your order

Download Fax order form

Online ordering. Click to order.




You can pay for order by any of the following methods:



Cash (Cheque/Bank-in)
Credit Card
Credit
PPS(merchant code:9120 )


We have the largest and most efficient delivery team in Hong Kong with more than 330 specialist delivery staff and 46 trucks. With the advanced automated system and precise route arrangement, the purest and fresh Watsons Water can be delivered to all customers on time everyday.


To ensure your can relish the highest quality Watsons Water, our professional technical support team is ready to keep your dispensers in sterilized and efficient to back up your health.


Suspended particulates, dust and bacteria are invisible in your surrounding air. They will enter and accumulate in the water reservoir of your dispenser and affect the water quality. To eliminate the chances of secondary contamination, keep your dispenser regularly.


Expert recommendation:

Watsons Distilled Water:
Sanitized dispenser for every six to twelve months.
Watsons Distilled Water with minerals:
Sanitized dispenser for every three to six months.
   

Comprehensive Sanitization Program

Our technicians will collect your dispenser for a thorough cleaning at our sanitizing centre (Thoroughly washes and sanitizes both inside and outside)
Temporarily provides a replacement dispenser

HK$720 per dispenser

Periodic Sanitization Program

Our technicians will sanitize your dispenser including both internal water tank and tubes thoroughly at your location
2 options:
(A) HK$320 per time per dispenser
(B) HK$580 twice a year per dispenser
 
To ensure your dispenser works properly and be more durable, there two maintenance programs for you

Protection-Plus Program

Free maintenance service all year
50% discount on parts replacement
Free sanitizing for once during subscription period
Free annual check-up
Free labor on maintenance
Priority service
10% discount on the future purchase of dispensers.

Annual fee $450 per dispenser

Diamond Protection-Plus Program

Free maintenance service all year
Free parts replacement
Free sanitizing for once at anytime
Free annual check-up
Free labor on maintenance
Priority service
10% discount on the future purchase of dispensers.
Annual fee $720 per dispenser