Watsons Water has been committed to offering the best customer service to our customers for over a century. All our customer service representatives undergo specialized training, serving our customers in a professional manner.

For any enquiries , you are welcome to contact us.

Customer Service Hotline: 2660 6688
Office hour : Monday - Friday (8a.m. – 6p.m.) and
  Saturday (8a.m. – 5p.m.)
  (except Sunday and Public Holidays)
Wide Choice of Ordering Methods
1
Online Ordering Click to Download Online Ordering User Guide.
2

24-hour Telephone Ordering Service

2660 7373

Click to download Hotline User Guide. We accept order of next delivery schedule confirmed before 5:00pm on each working day.
3
Email Ordering Reminder Service You can set to receive our email ordering reminder before your delivery schedule and holidays. Please contact our customer service for registration.
Payment Methods

You can pay for order by any of the following methods , please click hereto download the payment method instruction.

 
Cash (Cheque/Bank-in)
 
Cheque
PPS(merchant code:9120 )
 
Points of Sales Counters
Fortress
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AEON
Chaiwan Store
Shop 306 - 307 & 337 , New Jade Shopping Arcade, Chaiwan, Hong Kong
2896 2152
12:00PM-09:00PM (Monday to Friday)
11:30AM-09:00PM (Saturday, Sunday and Public Holiday)
Cityplaza Store
Shop 418, 4/F, Cityplaza South, Cityplaza, Hong Kong
2568 2280
11:00AM-10:00PM
Windsor House
Shop Nos. 316 & 317C on Level 3 of Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
3907 0411
12:00PM-09:30PM (Monday to Friday)
11:00AM-10:00PM (Saturday, Sunday and Public Holiday)
Festival Walk Store
Shop MTR 01, Level MTR, Festival Walk, Kowloon Tong, Kowloon
2121 8393
11:00AM-10:00PM
Metro City Store
Shop UG011 - 013, UG/F, Metro City Phase II, Tseung Kwan O, Kowloon
3152 2728
11:30AM-10:00PM
Olympian City 2 Store
Shop No. UG05B & UG06A, UG/F, Olympian City 2, Olympian City, Kowloon
2673 6122
11:00AM-09:30PM (Monday to Friday)
11:00AM-10:00PM (Saturday, Sunday and Public Holiday)
Elements Store
Shop Nos. 1072-1073, 1/F, Elements, 1 Austin Road West
2196 8252
11:00AM-09:30PM
Telford Gardens Store
Shop No. G45 - 51, Telford Plaza, Phase 1, Kowloon Bay, Kowloon
2997 3223
11:00AM-10:00PM
Kwong Wah Store
1/F., Kwong Wah Plaza, Tai Tong Road, Yuen Long
2479 3328
11:00AM-09:30PM (Monday to Friday)
11:00AM-10:00PM (Saturday, Sunday and Public Holiday)
V City Store
Shop M-45 & 46, L2, MTR Level, V City, 83 Tuen Mun Heung Sze Wui Road,Tuen Mun, N.T.
2409 8266
11:00AM-09:30PM
Tai Po Mega Mall
Shop Nos. 564-566 & 570 On Level 2, Zone C, Tai Po Mega Mall Tai Po
2667 7669
11:00AM-09:30PM (Monday to Friday,
Sunday and Public Holiday)
11:00AM-10:00PM (Saturday)
New Ma On Shan Store
Shop 364B, Level 3, Ma On Shan Plaza, Ma On Shan
2640 8813
11:30AM-10:00PM
AEON Kowloon Bay Store
Level 1-2 MegaBox, Enterprises Square Five, 38 Wang Chiu Road, Kowloon Bay, Hong Kong
2339 3388
10:00AM - 08:30PM
AEON STYLE Whampoa
G/F & Basement One, Site 5 & 6, Wonderful Worlds of Whampoa, Hung Hom, Kowloon
2627 6688
10:00AM - 08:30PM
AEON Tsuen Wan Store
G/F 1st, 2nd & 3rd Floor, Commercial Podium of Skyline Plaza, 88 Tai Ho Road, Tsuen Wan, New Territories, Hong Kong
3665 2665
10:00AM - 08:30PM
 
   
   
Express Delivery Services

With efficient delivery team, advanced automated system and precise route arrangement, the purest and fresh Watsons Water can be delivered to all customers on time everyday.


All-rounded Maintenance Services

To ensure your can relish the highest quality Watsons Water, our professional technical support team is ready to keep your dispensers in sterilized and efficient to back up your health.


Regular Sanitization Healthier Life

Suspended particulates, dust and bacteria are invisible in your surrounding air. They will enter and accumulate in the water reservoir of your dispenser and affect the water quality. To eliminate the chances of secondary contamination, sanitize your dispenser regularly.


Expert recommendation:
Watsons Distilled Water: Sanitized dispenser for every six to twelve months.
Watsons Distilled Water with minerals: Sanitized dispenser for every three to six months.
Comprehensive Sanitization Program
Our technicians will collect your dispenser for a thorough cleaning at our sanitizing centre (Thoroughly washes and sanitizes both inside and outside).
Temporarily provides a replacement dispenser.
Periodic Sanitization Program
Our technicians will sanitize your dispenser including both internal water tank and tubes thoroughly at your location.
Annual Dispenser Maintenance Program

To ensure your dispenser works properly and be more durable, there two maintenance programs for you:

Protection-Plus Program
  • Free maintenance service all year
  • 50% discount on parts replacement
  • Free sanitizing for once during subscription period
  • Free annual check-up
  • Free labor on maintenance
  • Priority service
  • 10% discount on the future purchase of dispensers
  • Diamond Protection-Plus Program
  • Free maintenance service all year
  • Free parts replacement
  • Free sanitizing for once during subscription period
  • Free annual check-up
  • Free labor on maintenance
  • Priority service
  • 10% discount on the future purchase of dispensers